Job description
Quik Key Solutions is hiring for a Non-Voice Support Associate to join the CNX Shaw project in Ortigas. This entry-level role targets the Financial Tech space, offering a friendly learning environment with comprehensive training and ongoing coaching. No prior call center experience is required; we value motivation, clear communication, and a willingness to help customers resolve issues via chat and email.
As a Non-Voice Specialist, you will become the primary point of contact for customers who prefer text-based support. You will guide users through onboarding steps, answer questions about features, resolve simple issues, and coordinate with product and operations teams to ensure a smooth customer experience. The role emphasizes accuracy, empathy, and timely responses, helping clients understand and adopt fintech solutions with confidence.
Key benefits include a competitive monthly salary (₱21,000 – ₱24,000), a supportive team, structured training, and opportunities for growth within a dynamic fintech environment. You will work with skilled colleagues who value collaboration, accountability, and continuous improvement. This is an excellent entry path for students, recent graduates, or professionals seeking a career in customer support without voice calls. We encourage curiosity, resilience, and a can-do attitude, with clear performance metrics and regular feedback to help you succeed.
To thrive in this role, you should be comfortable with technology, possess strong written communication, and enjoy solving problems. If you are ready to start a rewarding career in financial technology and contribute to a fast-growing company, apply today.
Responsibility
- Provide accurate and timely non-voice support to customers via chat and email within defined SLAs.
- Document customer interactions and resolutions in the CRM with clear, concise notes.
- Guide customers through onboarding steps and explain fintech features in simple terms.
- Identify customer needs, troubleshoot basic issues, and escalate complex cases to the appropriate teams.
- Maintain high customer satisfaction by delivering empathetic and professional service.
- Collaborate with teammates and supervisors to share best practices and improve processes.
- Stay updated on product changes and compliance requirements relevant to financial tech support.
Qualification
- High school diploma or equivalent; college students are welcome.
- Excellent written communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Comfort with technology, including CRM tools, chat platforms, and MS Office.
- Ability to work in a fast-paced, target-driven environment with a positive attitude.
- Reliable, adaptable, and eager to learn in a dynamic fintech setting.
- Fluent in English; Filipino language skills are a plus.