Job description
NovaCommerce Labs is seeking an experienced Online Store Manager to own the performance and operations of our growing e-commerce portfolio. This role is ideal for a data-driven operator who loves optimizing for conversions, coordinating cross-functional teams, and delivering a seamless shopping experience across platforms.
As the Online Store Manager, you will lead end-to-end store management on Shopify and other marketplaces, drive improvements in product discovery, pricing, promotions, and fulfillment, and partner with Marketing, Design, and Customer Success to scale revenue while protecting brand integrity.
Responsibility
- Own day-to-day store operations across Shopify, WooCommerce, and key marketplaces (Amazon, eBay); ensure accuracy, speed, and high-quality customer experience.
- Plan and execute merchandising, product onboarding, catalog management, pricing, and promotions to maximize AOV and conversion.
- Optimize product detail pages, search visibility, and category navigation using SEO and CRO best practices.
- Oversee order processing, returns, refunds, and customer support escalation with a focus on timely resolution and satisfaction.
- Monitor and analyze store metrics (traffic, conversion rate, revenue, AOV, CAC), produce dashboards, and run experiments (A/B testing, multivariate tests).
- Collaborate with Marketing, Design, and Supply Chain to launch campaigns, content calendars, and seasonal initiatives.
- Manage inventory forecasting, supplier relationships, and fulfillment operations to reduce stockouts and excess inventory.
- Ensure compliance, data privacy, and security standards across platforms; document processes and establish SOPs.
Qualification
- 3+ years of online store management or ecommerce operations experience, preferably across multiple platforms.
- Strong hands-on experience with Shopify (and/or WooCommerce), plus familiarity with Amazon Seller Central and other marketplaces.
- Proven ability to analyze data, optimize funnels, and drive growth with a metrics-driven approach (Excel/Sheets, analytics dashboards).
- Solid understanding of SEO, CRO, pricing strategies, and merchandising best practices.
- Excellent project management and cross-functional collaboration skills; strong written and verbal communication.
- Familiarity with inventory management, order fulfillment, returns, and customer service workflows.
- Remote-friendly with self-motivation, time management, and ability to work across time zones.