Job description
Join Valor Global, Inc. as an Operations Manager and lead an exceptional call center team in Binan City, Laguna. In this role, you will drive operational excellence and ensure customer satisfaction. We offer a competitive salary, attractive benefits, and ample opportunities for career growth.
Responsibility
- Manage day-to-day operations of the call center team
- Develop and implement strategies to improve service quality and efficiency
- Monitor and analyze performance metrics to meet KPIs
- Lead and motivate team members to achieve targets
- Ensure compliance with company policies and regulations
Qualification
- Bachelor's degree in Business Administration or related field
- Proven experience in call center management
- Excellent leadership and communication skills
- Strong analytical and problem-solving abilities
- Ability to multitask and prioritize tasks effectively