Job description
Are you a dynamic leader with a passion for customer service? iQor is seeking an Operations Manager to oversee our call center operations in Santa Rosa, Laguna. In this role, you will be responsible for managing, training, and guiding call center supervisors to ensure optimal performance and customer satisfaction.
Responsibility
- Manage and oversee daily operations of the call center
- Train and mentor call center supervisors
- Develop strategies to improve efficiency and customer service
- Monitor performance metrics and implement improvement plans
- Ensure compliance with company policies and procedures
Qualification
- Bachelor's degree in Business Administration or related field
- Proven experience in call center management
- Excellent communication and leadership skills
- Strong analytical and problem-solving abilities
- Ability to thrive in a fast-paced environment