Job description
Join Zigzag Philippines as an Operations Officer for Customer Service focused on Financial Accounts. This on-site, day-shift role supports a fast-paced team responsible for collections, credit operations, and customer support. You will help streamline workflows, safeguard data accuracy, and deliver outstanding service to clients and internal partners.
As part of a collaborative operations group, you will be involved in end-to-end administrative tasks that keep financial processes running smoothly. You will interact with clients, resolve account inquiries, and assist with essential reporting and data entry while ensuring compliance with company policies and regulatory requirements. This position offers growth opportunities for those who enjoy problem solving, process optimization, and a hands-on approach to service excellence.
We are looking for a proactive team player with strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. If you thrive in a structured, onsite work setting in Pasig City and are committed to delivering reliable customer service in the financial sector, we encourage you to apply.
Responsibility
- Provide administrative and operational support for collections, credit, and customer service processes to ensure accurate and timely resolution of client requests.
- Coordinate with cross-functional teams to maintain account data integrity in CRM and financial systems.
- Assist in documenting processes, preparing reporting dashboards, and supporting performance tracking.
- Respond to inquiries from customers and internal stakeholders with professionalism and compliance to company policies.
- Monitor accounts for risk indicators, escalate issues promptly, and help implement remediation steps.
- Support onboarding of new clients and ongoing training for staff on procedures and regulatory requirements.
- Prepare and distribute daily/weekly performance reports, metrics, and insights to management.
- Maintain file organization, records, and data privacy standards in accordance with company guidelines.
Qualification
- Bachelor’s degree in Business Administration, Finance, or a related field.
- 1-3 years of experience in operations, administration, or customer service within financial services.
- Strong written and verbal communication skills; fluent in English; excellent problem-solving abilities.
- Proficiency with Microsoft Office (Excel, Word, Outlook) and familiarity with CRM or ERP systems.
- Attention to detail, accuracy, and ability to manage sensitive financial information with confidentiality.
- Ability to work onsite in Pasig during day shift and collaborate with multidisciplinary teams.
- Knowledge of collections, credit operations, and regulatory requirements in the Philippines is a plus.
- Positive attitude, resilience, and customer-centric approach.