Job description
We are seeking a motivated and experienced Operations Team Leader to join our dynamic team at CoverDesk Philippines Inc. As a Team Leader, you will be responsible for leading, monitoring, and supervising a dedicated group of Virtual Assistants (VAs) to ensure smooth operations and exceptional service delivery.
Responsibility
- Lead, motivate, and mentor a team of VAs to achieve team targets and KPIs
- Implement and maintain operational processes and procedures for efficient workflow
- Monitor team performance and provide regular feedback and coaching
- Handle escalated client inquiries and provide timely resolutions
- Collaborate with other team leaders to ensure seamless coordination across departments
Qualification
- Previous experience in a team leader or supervisory role
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to adapt to a fast-paced and dynamic work environment
- Knowledge of call center operations and customer service best practices