Job description
Launch your career in healthcare-focused customer service with Recruit Express as a Patient Service Associate. This entry-level role is designed for individuals who are eager to learn, with comprehensive training provided and no prior experience required. You will be the first point of contact for patients, guiding them through a smooth and welcoming check-in experience while supporting clinicians and administrative staff to deliver outstanding care.
Based in the Central Region of Singapore, this position features shifts and standard office hours that support work-life balance. We offer structured onboarding, ongoing coaching, and clear opportunities to expand your skills in patient engagement, appointment scheduling, data entry, billing support, and front-desk operations. You’ll gain hands-on experience in a fast-paced healthcare environment without needing prior healthcare credentials.
As a Patient Service Associate, you’ll champion patient privacy and accuracy while collaborating with nurses, receptionists, and care teams to coordinate referrals, confirm appointments, and manage queues. You’ll also handle basic administrative duties, such as updating records, processing payments, and maintaining a tidy, patient-friendly reception area—delivering a calm and professional experience even during busy periods.
Why join Recruit Express? We’re committed to your development, recognition, and success. In addition to on-the-job training, you’ll have access to mentorship, performance feedback, and a clear path toward advanced roles in patient services, administration, and healthcare operations. If you’re reliable, friendly, and motivated by helping people, this role could be the perfect entry point into a meaningful career.
Take the first step today and apply to become part of a collaborative team that values service excellence, privacy, and professional growth.
Responsibility
- Greet patients and visitors with warmth and professionalism at the front desk.
- Verify patient information, confirm appointments, and manage check-in/check-out processes to minimize wait times.
- Answer inbound calls, respond to inquiries, and route messages to the appropriate team members.
- Process payments, update patient records, and ensure data accuracy and privacy compliance.
- Coordinate with clinicians and administrative staff to optimize patient flow and referrals.
- Maintain a clean, organized reception area and stock essential materials as needed.
- Adhere to standard operating procedures, privacy guidelines, and safety protocols.
Qualification
- High school diploma or equivalent; recent graduates are welcome.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong customer-service mindset with a friendly, patient-focused demeanor.
- Ability to multitask, stay organized, and remain calm in a fast-paced environment.
- Basic computer literacy and data-entry accuracy; familiarity with scheduling systems is a plus.
- Respect for patient privacy and ability to handle sensitive information with discretion.
- Flexible to work shifts and office-hours schedules; reliable and punctual.
- Positive attitude, eagerness to learn, and ability to work well within a team.