Job description
Join ActiveX Physiotherapy, a leading specialist sports and musculoskeletal physiotherapy clinic located in the heart of Singapore’s CBD. We are seeking a dynamic and friendly Physiotherapy Clinic Receptionist to provide top-tier administrative support and exceptional customer service to our valued clients and team of healthcare professionals.
As the first point of contact for our clinic, you will play a pivotal role in shaping client experiences, ensuring smooth day-to-day operations, and supporting our practitioners. This is an exciting opportunity for individuals passionate about healthcare, administration, and helping people. If you are detail-oriented, proactive, and thrive in a fast-paced environment, we want to hear from you!
Enjoy working in a collaborative setting where your organizational skills and positive personality make a real difference to clients seeking world-class physiotherapy care. Start your journey with a respected healthcare provider and take the next step in your career today.
Responsibility
- Greet patients and visitors warmly, ensuring a welcoming and professional clinic atmosphere.
- Manage appointment scheduling, rescheduling, and cancellations via phone, email, and online booking systems.
- Handle patient enquiries, provide accurate information regarding services, and assist with new patient registrations.
- Maintain patient records, handle confidential documents, and ensure data is accurately entered into clinic systems.
- Process payments, issue invoices, and handle basic billing procedures.
- Coordinate with physiotherapists and support staff to optimise clinic workflow and patient experience.
- Assist with administrative tasks such as ordering supplies, managing correspondence, and maintaining reception area tidiness.
- Uphold strict compliance with clinic policies, privacy regulations, and quality standards.
Qualification
- Previous experience as a receptionist, administrator, or customer service officer—experience in a medical or healthcare setting is highly advantageous.
- Strong communication and interpersonal skills, with a friendly and empathetic phone manner.
- Excellent organisational and time-management skills, with the ability to multitask successfully.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with clinic management software is a plus.
- High level of accuracy with confidential data and patient information.
- Ability to remain calm and composed when dealing with sensitive or urgent matters.
- Team-player who can work independently with minimal supervision.
- Minimum GCE O/A Levels or equivalent preferred; additional training in healthcare administration is a bonus.