Job description
Join Concentrix as a Pioneer Account Specialist at Spark Cubao in Metro Manila. This role offers a stable fixed salary of ₱30,000–₱32,000 per month and the opportunity to grow with a leading global customer experience company.
As a pioneer team member for a newly launched account, you will be the first point of contact for customers, delivering respectful, accurate, and efficient support across multiple channels. You will collaborate with cross-functional teams to resolve inquiries, share knowledge, and contribute to a high-performing contact center culture.
We provide comprehensive training, ongoing coaching, and clear paths for career advancement within Concentrix. If you are enthusiastic about helping customers, comfortable with technology, and eager to build a lasting career in the Philippines' thriving BPO industry, this is the role for you.
Location is Cubao, Metro Manila, with convenient access to public transport, and a comfortable, modern workspace designed to help you perform at your best.
Concentrix offers competitive benefits, opportunities for advancement, and a culture that recognizes top performers. If you're ready to start a rewarding career in customer service, apply today.
Responsibility
- Provide timely, accurate, and empathetic customer support via phone, chat, and email.
- Resolve customer inquiries by clarifying issues, identifying root causes, and offering practical solutions.
- Document interactions in the CRM with precise notes and updates.
- Escalate complex cases to the appropriate teams and ensure follow-up until resolution.
- Maintain up-to-date knowledge of products, policies, and promotions to deliver accurate information.
- Achieve or exceed performance targets such as CSAT, First Contact Resolution, and average handling time.
- Collaborate with teammates to share best practices and contribute to a positive team environment.
- Adhere to privacy, security, and company procedures when handling customer data.
Qualification
- High school diploma or equivalent; higher education is a plus.
- 6 months to 1 year of experience in customer service or call center is preferred; entry-level candidates with training are welcome.
- Excellent verbal and written communication skills in English.
- Proficiency with computers, CRM software, and MS Office.
- Strong problem-solving and decision-making abilities; ability to think quickly on your feet.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Positive attitude, resilience, and a customer-first mindset.
- Ability to work well in a team and manage multiple tasks simultaneously.