Job description
We are seeking a dynamic and driven Production Support Associate (PSA) to join our Manila team at Satellite Office. In this role, you will provide crucial support to our global markets and play a key role in ensuring smooth operations and customer satisfaction.
Responsibility
- Assist in troubleshooting production issues and communicate resolutions effectively
- Monitor and maintain system performance to minimize downtime
- Create and update documentation of support processes
- Collaborate with cross-functional teams to enhance overall efficiency
- Participate in testing new features and updates
Qualification
- Bachelor's degree in IT, Computer Science, or related field
- Proven experience in a production support or technical support role
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal abilities
- Ability to work effectively in a fast-paced environment