Job description
Join our team at EXL Services as a Quality Analyst for the Travel Campaign in Pasay City, Metro Manila. In this role, you will play a crucial part in ensuring excellence by monitoring performance, driving quality improvements, and making a real impact as a detail-oriented professional.
Responsibility
- Monitor and evaluate quality standards for the Travel Campaign
- Identify areas for improvement and implement quality initiatives
- Review and analyze customer interactions to ensure compliance with protocols
- Provide feedback to team members to enhance performance
- Participate in calibration sessions to ensure consistency in evaluations
Qualification
- Bachelor's degree in a related field
- Proven experience in quality assurance or customer service
- Strong attention to detail and analytical skills
- Excellent communication and interpersonal abilities
- Ability to work well in a team environment