Job description
Join our team as a Real Time Analyst in our Cebu office! As a Real Time Analyst, you will play a crucial role in managing call center traffic to ensure compliance with customer service level agreements. This dynamic position requires quick thinking, attention to detail, and strong communication skills.
Responsibility
- Monitor and analyze call center traffic in real-time
- Make adjustments to staffing levels to ensure service levels are met
- Provide reports and analysis to management on call center performance
- Collaborate with call center agents to make real-time adjustments
- Identify trends and opportunities for process improvement
Qualification
- Bachelor's degree in a related field or equivalent experience
- Prior experience in a call center environment preferred
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work under pressure and in a fast-paced environment