Job description
Join Alba Dental, a modern dental clinic located in Kuala Lumpur's vibrant City Centre. We are seeking a friendly and professional Receptionist to be the first point of contact for patients and visitors. In this full-time role, you will manage front desk operations, schedule appointments, handle inquiries, and support the administrative team to ensure an exceptional patient experience.
As the face of our clinic, you’ll greet patients, answer phone calls, verify appointment details, manage waiting lists, process payments, and maintain accurate patient records. You will collaborate with dentists and clinical staff to coordinate daily schedules and keep the reception area organized and welcoming. We value precision, discretion, and a positive attitude, and we offer a competitive salary range of RM 3,000 – RM 4,000 per month with opportunities for growth in a patient-centered environment.
Ideal candidates are fluent in English (and Bahasa Malaysia), tech-savvy, and able to multitask in a busy clinic setting. Prior experience in a healthcare or dental reception is a plus, but we provide training to help you succeed in this important role.
Responsibility
- Greet patients and visitors warmly, directing them to the appropriate team member and ensuring a professional first impression.
- Answer phones, respond to inquiries, and schedule or reschedule appointments using the clinic management system.
- Maintain accurate patient records, update contact information, and securely handle sensitive data.
- Process payments, issue receipts, and manage billing activities in a compliant manner.
- Coordinate with dentists and clinical staff to optimize daily schedules and patient flow.
- Manage the reception area, including waiting room cleanliness and stock of patient forms and marketing materials.
- Prepare and send appointment reminders via SMS/email, and follow up on cancellations or no-shows.
- Support administrative tasks such as filing, emailing, and basic data entry as needed.
Qualification
- Previous experience as a receptionist, preferably in a healthcare or dental clinic.
- Strong communication and interpersonal skills; professional appearance and demeanor.
- Proficiency in Microsoft Office and familiarity with dental practice management software.
- Excellent organizational skills with the ability to multitask and remain calm in a busy environment.
- Attention to detail and a commitment to patient confidentiality.
- Fluent in English; Bahasa Malaysia is a plus; additional languages are welcome.
- Positive attitude, reliability, and a willingness to learn.
- Full-time availability and flexibility to work during clinic hours.