Job description
Join Concentrix as a Retail Account Customer Service Specialist at the Bridgetown Site in Quezon City. This is a full-time role with a clear path to career growth within a global leader in customer experience. You will manage inquiries, assist customers with product information, order status, returns, and resolve concerns with professionalism and care while upholding quality standards.
What makes this role rewarding:
- Competitive salary up to ₱28,000 per month, with performance incentives
- Full paid training and ongoing coaching from experienced team leads
- Opportunities for advancement into supervisory or specialist positions
- Stability and support from a well known global brand
- Rotating shifts to accommodate different schedules
- Collaborative team environment with a focus on customer success
Responsibility
- Provide courteous and efficient customer support to retail account clients via phone, chat, or email
- Confirm order details, process requests, and update customer records accurately in the CRM
- Address product inquiries, troubleshoot issues, and escalate unresolved concerns to appropriate teams
- Educate customers on product features, policies, and available options to maximize satisfaction
- Maintain a high standard of service quality by meeting or exceeding performance metrics
- Collaborate with teammates and supervisors to resolve problems and share best practices
- Adhere to company policies and data protection guidelines while handling customer information
Qualification
- High school diploma or equivalent; bachelor's degree preferred
- Excellent verbal and written communication skills in English and Filipino
- Previous experience in customer service or call center roles, especially in retail accounts
- Strong problem solving and decision making abilities
- Proficiency with computers, CRM systems, and MS Office
- Ability to work in a fast paced environment and manage multiple tasks
- Positive attitude, reliability, and a laser focus on customer satisfaction
- Willingness to work rotating shifts and on weekends if required