Job description
Ideals Recruitment invites you to join our team as a Sales Coordinator in the West Region. This full-time opportunity is designed for organized, customer-focused professionals who enjoy supporting a high-performing sales group. You will play a key role in keeping sales activities running smoothly, ensuring accurate data, and delivering exceptional service to clients and internal stakeholders.
As a Sales Coordinator, you will bridge the gap between sales, operations, and customers. You will handle order processing, quotations, and documentation; maintain up-to-date records in our CRM; coordinate shipments and scheduling; and support timely communication across teams. This role offers a clear path to professional growth within a dynamic distributor environment where initiative and attention to detail are valued.
What makes this position rewarding is the chance to contribute to revenue growth by providing reliable administrative support, accurate reporting, and proactive problem solving. If you are proactive, reliable, and able to manage multiple tasks in a fast-paced setting, you will thrive in this role and be well positioned for future leadership opportunities within the organisation.
Key responsibilities include customer inquiry handling, updating clients on order status, supporting the sales team with tender preparation, and maintaining compliance with internal processes. You will collaborate with marketing to align promotional campaigns and with logistics for on-time delivery, tracking KPIs such as order cycle time and accuracy, and helping with inventory coordination.
Responsibility
- Coordinate sales activities by supporting the sales team in daily operations, order processing, and client communication.
- Maintain accurate sales records, update CRM, enter orders, and track shipments to ensure on-time delivery.
- Assist in preparing quotations, proposals, and contract documentation to support bid submissions and customer negotiations.
- Liaise with customers, vendors, and internal teams to resolve issues and ensure a seamless sales process.
- Schedule meetings, appointments, and product demonstrations; manage calendars and travel arrangements as needed.
- Generate regular reports on sales performance, pipeline status, and order accuracy for management review.
- Support after-sales service and customer satisfaction initiatives to foster long-term relationships.
- Collaborate with marketing and logistics teams to align promotions, inventory, and delivery timelines.
Qualification
- Diploma or degree in business administration, sales, or a related field.
- Proven experience in sales coordination or administrative support, ideally in a distributor or B2B environment.
- Proficiency in MS Office and CRM software; familiarity with Salesforce or similar tools is a plus.
- Strong communication and interpersonal skills with a customer-centric mindset.
- Detail-oriented with excellent organizational and time-management abilities.
- Ability to multitask in a fast-paced environment and handle competing priorities.
- Problem-solving skills and a proactive, solution-focused attitude.
- Knowledge of basic sales processes, order fulfilment, and customer service best practices.