Job description
Are you passionate about providing exceptional customer support? Join SMA Support Services as a Senior Client Support Specialist in Quezon City, Metro Manila. In this role, you will be responsible for managing client inquiries, resolving issues, and ensuring customer satisfaction.
Responsibility
- Handle client inquiries and provide timely solutions
- Resolve customer issues effectively and efficiently
- Communicate with clients to understand their needs and concerns
- Ensure customer satisfaction through professional and courteous service
- Collaborate with internal teams to address customer queries and escalations
Qualification
- 2+ years of experience in customer support or related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in MS Office and CRM software