Job description
MSIG Singapore, a respected member of the MS&AD Insurance Group, is hiring for a Senior Executive/Executive in Claims Services for Property & Casualty with a healthcare focus. This role offers a dynamic environment where you will manage complex claims end-to-end, deliver fair and timely settlements, and champion superior customer outcomes for insureds, brokers, and medical providers. You will apply deep knowledge of policy terms, coverage interpretations, and regulatory requirements to drive accurate liability determinations, reserve accuracy, and compliant claims handling. You will also play a pivotal role in shaping process improvements through data-driven insights and close collaboration with cross-functional teams.
In this role, you will contribute to a culture of service excellence and operational efficiency by guiding claim file reviews, ensuring adherence to internal controls, and maintaining transparent communication with stakeholders. This is an excellent opportunity to develop expertise in healthcare related property and casualty claims while progressing within a global insurance leader that values integrity, innovation, and professional growth.
Responsibility
- Manage end-to-end claims handling for property and casualty losses with a focus on healthcare-related claims, ensuring timely investigations, accurate coverage determinations, and settlements within authority.
- Review policy terms, endorsements, and exclusions to interpret coverage and optimize outcomes for clients while protecting the company’s interests.
- Coordinate medical case management, provider networks, and third-party adjusters; liaise with insureds, medical professionals, brokers, and internal teams to resolve complex claims.
- Monitor reserves, conduct file reviews for accuracy, prepare statements of loss, and provide regular reporting to senior management.
- Drive process improvements and best practices; ensure compliance with regulatory requirements and internal quality standards.
- Mentor and coach junior claims staff; contribute to training materials and knowledge sharing across the team.
- Collaborate with underwriting, risk control, and finance to support product development, pricing insights, and risk management initiatives.
- Deliver high-quality customer service, manage escalations, and maintain clear, proactive communication with all stakeholders.
Qualification
- Bachelor’s degree in insurance, business, or a related field; professional designations such as CPCU or ACII are a plus.
- Minimum 5 years of claims handling experience in property and casualty insurance, with healthcare experience considered an advantage.
- Solid understanding of Singapore regulatory requirements (Insurance Act, PDPA) and claims handling standards.
- Proficiency with claims systems and data analytics tools; ability to analyze complex files and extract actionable insights.
- Excellent analytical, negotiation, and decision-making skills; strong attention to detail and risk awareness.
- Strong communication and interpersonal skills; ability to collaborate effectively with insureds, providers, brokers, and internal teams.
- Ability to thrive in a fast-paced environment, manage competing priorities, and deliver results with a service-oriented mindset.