Job description
EPOS Pte. Ltd. is proud to be backed by Ant International, delivering digital and AI transformation solutions to SME owners across Malaysia. We are expanding our operations in Kuala Lumpur and seeking a highly organized, strategic Senior Office Manager to steward the administrative backbone of our growing team.
In this role, you will lead office operations, coordinate administrative processes, manage facilities, and support senior leadership with project coordination and reporting. You will partner with finance, HR, and IT to ensure a seamless workplace, outstanding guest experiences, and strict compliance with local regulations. If you thrive in a fast-paced, mission-driven environment and enjoy making processes more efficient, you will excel at EPOS.
You will be empowered to design and monitor office budgets, oversee procurement, coordinate travel and events, supervise front-desk operations, and ensure a safe, compliant, and welcoming workplace.
Join EPOS and contribute to empowering SME owners to embrace digital and AI transformation. We value initiative, collaboration, and results-driven performance. This is a hands-on, visible role that offers opportunities to influence strategy while delivering day-to-day excellence for teams in Kuala Lumpur and beyond.
What we offer: competitive salary, career growth opportunities, exposure to cutting-edge technology, and a collaborative, inclusive culture. A comprehensive benefits package and ongoing professional development support are provided for the right candidate.
Responsibility
- Oversee daily office operations, facilities management, and vendor relationships to ensure a productive and safe working environment.
- Coordinate administrative processes including calendar management, travel arrangements, meeting logistics, and document control.
- Provide proactive support to senior leaders with project coordination, reporting, and follow-up on action items.
- Lead office budgeting, procurement, inventory management, and vendor contract administration to optimize cost and efficiency.
- Manage front-desk operations, visitor management, mail handling, and health and safety compliance.
- Collaborate with HR, IT, and facilities to implement scalable processes, policies, and technology solutions.
- Drive continuous improvement initiatives, standard operating procedures, and performance metrics to raise overall office performance.
- Ensure compliance with local regulations, data protection policies, and company standards across all administrative activities.
Qualification
- Bachelor's degree in Business Administration, Office Management, or a related field.
- Minimum 5 years of experience in office management, operations, or executive support.
- Demonstrated leadership, organizational skills, and ability to manage multiple priorities in a deadline-driven environment.
- Proficiency with Microsoft 365 or Google Workspace, calendar, email, and basic HR/Finance software; familiarity with ERPs/CRM is a plus.
- Strong communication, problem-solving, and vendor-management abilities; customer-focused mindset.
- Knowledge of Malaysian labor laws and regulatory compliance relevant to office operations.
- Experience coordinating cross-functional teams and supporting senior executives. Fluency in English; Bahasa Malaysia is a plus.