Job description
Take on the exciting role of Senior Operations Manager in Customer Service at our esteemed company in Cebu. Lead the way in providing exceptional customer service, guiding and mentoring teams to deliver operational excellence and shape the strategic direction of our operations in the region.
Responsibility
- Oversee and manage the overall operations of the customer service department
- Lead and inspire a team of customer service representatives to achieve performance goals
- Implement strategies to improve customer service processes and ensure customer satisfaction
- Collaborate with cross-functional teams to optimize operational efficiency
- Analyze data and trends to drive continuous improvement initiatives
Qualification
- Bachelor's degree in Business Administration or relevant field
- Proven experience in a managerial role within customer service operations
- Excellent leadership and communication skills
- Strong analytical and problem-solving abilities
- Ability to thrive in a fast-paced, dynamic environment