Job description
Join THE CAR GUYS PLT as a Service Advisor and own the customer journey from arrival to after-sales. In this role, you will be the first point of contact for customers, helping them find the right automotive solutions while delivering exceptional service that builds trust and loyalty. You will leverage your product knowledge and sales acumen to identify needs, present maintenance plans and accessories, and drive revenue through value-based recommendations.
What you’ll get: a competitive base salary with commission, lunch provided, comprehensive healthcare, and clear opportunities for growth within a dynamic, customer-focused environment. This is a full-time role based in Kuala Lumpur, offering a supportive team that values initiative, integrity, and continuous improvement.
Collaborate with sales, service, and parts teams to deliver a seamless customer experience. You will be responsible for accurately capturing service requests, scheduling appointments, and maintaining up-to-date vehicle history in our CRM. By prioritizing clear communication, transparency on pricing and timelines, you help customers feel confident about every decision.
We encourage proactive problem solving, a customer-first mindset, and a passion for cars. If you’re self-motivated, results-driven, and eager to grow your career in the automotive service industry, apply today and start your journey with THE CAR GUYS PLT.
We offer ongoing training, career progression, and recognition for outstanding service. Our team thrives on a collaborative culture where trust, accountability and high standards are the norm. Excellent growth potential within the company, with performance-based incentives and opportunities to advance into senior service advisory roles.
Responsibility
- Welcome customers to the service desk, assess needs, and book appointments efficiently.
- Provide accurate vehicle maintenance recommendations and upsell services where appropriate.
- Process service orders, coordinate with technicians, and ensure parts availability.
- Maintain transparent pricing, timelines, and vehicle status updates for customers.
- Capture and manage customer data and service history in the CRM with meticulous attention to detail.
- Collaborate with sales, service, and parts teams to ensure a seamless customer experience.
Qualification
- Diploma or equivalent; experience in automotive service advisory is a plus.
- Proven customer-facing experience, preferably in automotive or retail settings.
- Excellent communication and interpersonal skills in English and Malay; additional languages are a bonus.
- Strong problem-solving abilities and a customer-first mindset with a sales-oriented attitude.
- Proficiency with CRM systems and service management software; solid computer literacy.
- Ability to multitask, stay organized, and work effectively in a fast-paced environment.