Job description
Join AMD Solutions as a Service Coordinator specializing in medical devices. This full-time role is based in Kota Damansara, Selangor, and requires Mandarin language proficiency. You will coordinate technical service operations, manage customer inquiries, and handle essential administrative tasks to ensure seamless service delivery. You will act as the central point of contact between clients, field technicians, warranty and contracts teams, and inventory staff to ensure timely repairs and accurate parts management. Your impact will be felt across client satisfaction, service performance metrics, and regulatory compliance in the medical device space. In addition, you will manage contract renewals, coordinate with procurement for spare parts, monitor service level agreements, track escalations, and ensure accurate data entry in CRM and ERP systems.
We’re looking for a proactive communicator who can balance technical detail with compassionate customer service. If you thrive in a fast-paced environment and want to grow with a dynamic team, this is the role for you. AMD Solutions offers ongoing training, career development opportunities, and a collaborative culture in the Malaysian market.
Responsibility
- Coordinate service requests and schedule field technicians to ensure timely on-site visits and follow-up.
- Serve as the primary Mandarin-speaking point of contact for customers, vendors, and internal teams; provide clear updates and solutions.
- Administer inquiries, service contracts, invoices, warranty documentation, and parts orders; maintain accurate records in the CRM and ERP systems.
- Monitor spare parts inventory levels; coordinate procurement or substitutions to minimize downtime.
- Collaborate with engineering, procurement, and field service teams to ensure quality repairs and preventive maintenance.
- Prepare service reports, performance metrics, and customer feedback to drive continuous improvement.
- Ensure compliance with company policies and medical device regulations regarding data handling and service delivery.
Qualification
- Fluent in Mandarin and English; additional Malay is a plus.
- Experience in service coordination, customer support, or administrative roles within the medical device or healthcare sector.
- Strong organizational and multitasking abilities with attention to detail.
- Proficiency with CRM/ERP systems and basic inventory management concepts.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in Kota Damansara or nearby areas; local candidate preferred.
- Diploma or degree in Business Administration, Healthcare Administration, or a related field, or equivalent work experience.
- Knowledge of regulatory requirements and quality standards related to medical devices is a plus.