Job description
Spanish Bilingual Representative at Hinduja Global Solutions
Hinduja Global Solutions (HGS) is a global leader in customer experience and business process outsourcing, driven by people, innovation, and performance. We are seeking a motivated Spanish bilingual representative to deliver exceptional service to Spanish-speaking customers in the Philippines. This full-time role offers comprehensive training, a clear path for career growth, and the opportunity to work with a diverse, globally distributed team that values integrity, accountability, and collaboration.
As a Spanish Bilingual Representative, you will be the first point of contact for customers across channelsâphone, chat, and emailâproviding accurate information, troubleshooting issues, and delivering solutions with empathy. You will document interactions in our CRM, maintain high-quality service standards, and collaborate with colleagues to resolve inquiries quickly and effectively. We support ongoing learning and development to help you advance in your career within our expanding customer care programs.
We offer a competitive compensation package, performance-based incentives, and a positive work environment designed to help you thrive. If you are fluent in Spanish and English, enjoy problem-solving, and want to make a difference in customersâ experiences, this is the right place for you. Apply today to join a respected, growing organization and embark on the next step in your professional journey.
Responsibility
- Handle inbound inquiries from Spanish-speaking customers via phone, chat, and email with professionalism and courtesy.
- Provide accurate information, troubleshoot issues, and guide customers through step-by-step solutions in Spanish and English.
- Document all interactions in the CRM with detailed notes and case history to maintain data accuracy.
- Resolve product and service issues and coordinate with cross-functional teams to ensure timely resolution.
- Meet or exceed defined service levels, quality scores, and productivity targets.
- Escalate complex cases to appropriate teams when necessary and track resolution progress.
- Maintain up-to-date knowledge of products, policies, and procedures to deliver consistent, high-quality service.
Qualification
- Fluent in Spanish and English (spoken and written).
- Proven experience in customer service or call center environments; BPO experience is a plus.
- Strong communication, active listening, and interpersonal skills.
- Empathy, patience, and strong problem-solving abilities.
- Proficiency with CRM systems, ticketing tools, and basic computer literacy.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Availability to work flexible shifts, including evenings or weekends as needed.
- High school diploma required; bachelor's degree preferred.