Job description
Eastvantage is seeking a dedicated Student Enrollment Assistant (CSR) to join our growing team on a hybrid work setup in Ortigas, Metro Manila. This is an exciting opportunity to help prospective students start their educational journey while developing your career in a dynamic, supportive environment.
As part of our Customer Service team, you will be the first point of contact for students and their families, ensuring high-quality service and accurate enrollment processing. If you are a passionate communicator who thrives in an educational setting, we encourage you to apply!
Responsibility
- Handle inbound and outbound calls to assist prospective students and answer enrollment inquiries.
- Guide applicants through the enrollment process, providing detailed information about courses, requirements, and deadlines.
- Accurately process enrollment data and maintain up-to-date student records in the CRM system.
- Follow up with prospects via email, call, or chat to ensure timely application completion.
- Resolve student concerns and escalate complex issues to the relevant department as needed.
- Provide exceptional customer service while adhering to company policies and educational guidelines.
- Participate in training sessions and team meetings to keep up to date with products, policies, and best practices.
- Support cross-functional teams with enrollment campaigns and other customer service initiatives.
Qualification
- At least a High School Diploma or equivalent; Bachelor's degree is an advantage.
- 1+ year of customer service or call center experience, preferably in an educational or enrollment setting.
- Excellent verbal and written communication skills in English.
- Strong organizational skills with attention to detail and accuracy.
- Ability to multi-task and handle a fast-paced environment effectively.
- Proficient in using CRM systems, MS Office, and virtual communication tools.
- Professional, empathetic, and student-focused approach.
- Willingness to work a hybrid schedule in Ortigas, Metro Manila.