Job description
Join a dynamic private swimming academy as a Swim Academy Administrator in Kepong, Kuala Lumpur. This essential front line role supports the daily operations of our growing swim program, ensuring a smooth experience for members, families and instructors. You will be the friendly, organized point of contact who helps everyone stay on schedule and informed from the first class booking to the final payment of the month.
As a Swim Academy Administrator you will coordinate class timetables, manage member records, process payments, and handle inquiries with professionalism and care. This role offers exposure to a fast paced, customer service driven environment with opportunities to contribute to program improvements, enhance member retention and support a safe, positive learning atmosphere for swimmers of all ages.
Key success factors include strong communication, attention to detail, ability to multitask and proficiency with standard office software. You will collaborate with coaches, lifeguards and operations staff to maintain an efficient and welcoming facility. Your responsibilities will also involve assisting with enrollment drives, promotional activities and timely communication to families about schedules, refunds and policy updates.
If you take pride in delivering excellent service, enjoy working in a sporty, wellness focused setting and want to grow with a private swimming academy, we invite you to apply. We offer a supportive team environment, training and clear opportunities for career development within the organization.
Responsibility
- Greet members and guests at the front desk, provide information about programs and schedules
- Schedule and coordinate swimming classes, pool usage, and instructor assignments
- Maintain accurate student and enrollment records, attendance, and payment status
- Process payments, issue receipts, handle refunds and member communications
- Answer inquiries via phone, email and social channels in a timely, courteous manner
- Assist with inventory of equipment, facility safety checks and maintenance requests
- Support enrollment drives, promotions and communications to boost retention
- Ensure compliance with health, safety and club policies during operations
Qualification
- Diploma or equivalent; 1-3 years of administrative or frontline customer service experience
- Experience in a sport, fitness or childcare environment is a plus
- Strong communication skills in English and Malay; friendly, professional demeanor
- Proficient with MS Office or Google Workspace; basic data entry and record-keeping
- Excellent multitasking and time-management abilities; attention to detail
- Ability to work well under pressure in a fast-paced environment
- Organized and dependable with a proactive problem-solving mindset