Job description
Take the next step in your customer service career with Concentrix in Quezon City. As a Tech Account Specialist, you will be the first point of contact for our clients' tech-driven needs, delivering high-quality support that keeps products and services running smoothly. You will work with a modern tech stack, comprehensive knowledge bases, and a collaborative team that is committed to your growth.
We invest in you with cutting-edge training and hands-on coaching, so you can master complex inquiries, troubleshoot issues, and provide clear, actionable solutions. Expect a structured onboarding program, ongoing skill development, and opportunities to advance into higher-level technical roles within a global organization. In addition to a competitive base salary, you may be eligible for performance-based incentives aligned with your contributions and tenure.
At Concentrix, you will join a diverse, inclusive workplace where communication is valued, and customer satisfaction is the measure of success. If you are curious, persistent, and passionate about technology, this is your chance to build a rewarding career with a leader in customer experience outsourcing.
Prepare to grow your expertise while helping customers resolve technical challenges, optimize their experiences, and achieve their goals. Apply today to start your journey with a company that fosters skill development, teamwork, and career progression.
Responsibility
- Handle inbound and outbound customer contacts via phone, chat, or email for tech accounts with professionalism
- Troubleshoot technical issues, provide accurate diagnosis, and guide customers through step-by-step solutions
- Document all interactions in the customer relationship management (CRM) system with precision
- Identify opportunities to upsell or cross-sell relevant tech services where appropriate
- Escalate complex or high-priority problems to Tier 2 support while maintaining ownership
- Collaborate with product, engineering, and quality teams to relay customer feedback and improve processes
- Meet or exceed key performance indicators such as CSAT, first-call resolution, and average handle time
- Maintain up-to-date knowledge of products, platforms, and internal tools through ongoing training
Qualification
- 1-2 years of experience in customer service, tech support, or a call center environment
- Excellent verbal and written English with strong listening skills
- Proficient with computers and common software; experience with CRM systems
- Strong problem-solving, troubleshooting, and analytical abilities
- Able to multitask and manage high-volume workloads with composure
- Willingness to work in rotating shifts, including evenings, weekends, or holidays
- High school diploma or equivalent required; higher education preferred
- Team player with positive attitude and strong communication skills