Job description
Join Concentrix as a Tech Support and Customer Service Representative in Makati City. This full time role offers a competitive salary and an excellent path for career growth in a global technology services company. You will be the first point of contact for customers seeking assistance with tech products and services, delivering friendly, solution oriented support across channels. The ideal candidate is tech curious, communicative, and eager to help customers resolve issues quickly and accurately while upholding the highest standards of service quality. This role features a Monday to Friday schedule with weekends off, a stable compensation package, and opportunities to advance into higher support levels or team leadership as you build product expertise and soft skills.
In this role you will become proficient in diagnosing product issues, providing step by step troubleshooting, and guiding customers through resolution. You will document interactions in our CRM, escalate more complex problems to the appropriate teams, and follow up to ensure customer satisfaction. You will also participate in ongoing training to stay current with product updates and tools used by the support team. Strong communication, patience, and the ability to think on your feet are essential as you manage multi channel inquiries while maintaining a positive customer experience.
What we offer includes comprehensive benefits, a collaborative work environment, and clear paths for career growth within a global service provider. If you are passionate about technology and customer care, this is the perfect place to build a rewarding and long lasting career with Concentrix.
Responsibility
- Provide courteous and professional support to customers via phone, chat, or email
- Troubleshoot technical issues and guide customers through step by step solutions
- Document all interactions in the CRM and track resolution progress
- Escalate complex problems to product or engineering teams when needed
- Meet or exceed performance metrics such as response time and customer satisfaction
- Collaborate with cross functional teams to resolve customer issues quickly
- Keep product knowledge up to date through ongoing training
- Offer assistance with account updates and order or service inquiries
Qualification
- 1 year or more of experience in tech support or customer service
- Excellent verbal and written communication in English
- Strong problem solving and active listening skills
- Proficiency with CRM and help desk software
- Ability to multitask and manage time effectively in a fast paced environment
- Empathy and patience when dealing with difficult or upset customers
- Willingness to learn and adapt to new tools and processes
- High school diploma or college degree preferred