Job description
Michael Page is partnering with a leading global organization to recruit a Technology Centre Leader for Shared Services in Kuala Lumpur. This senior leadership role is responsible for shaping and delivering the technology strategy that powers a world-class SSC, supporting finance, procurement, and human resources services across regional operations.
In this high-impact position, you will lead a cross-functional technology team, drive digital transformation programs, and ensure reliable, secure, and scalable service delivery. You will collaborate with regional and global stakeholders to design roadmaps, manage budgets, and uphold governance standards while delivering tangible business outcomes.
You will champion modern platforms and processes including ERP modernization, data analytics, automation (RPA), cloud adoption, and cybersecurity to improve accuracy, speed, and cost-to-serve. The role requires hands-on leadership, change management, and a relentless focus on service quality, risk management, and continuous improvement.
Ideal candidates are strategic thinkers who can translate business needs into technology roadmaps, mentor talent, and build strong partnerships with vendors and internal clients. If you are ready to lead a technology centre that enables superior shared services delivery on a global scale, this is your opportunity.
Responsibility
- Lead the Technology Centre for Shared Services, aligning technology strategy with business goals and service delivery standards.
- Oversee end-to-end technology operations across the SSC, including ERP systems, data analytics platforms, cybersecurity, and infrastructure.
- Drive digital transformation initiatives (RPA, automation, cloud migration) to improve efficiency, accuracy, and cost-to-serve.
- Build and manage a high-performing cross-functional team, including IT operations, development, cybersecurity, and data governance.
- Partner with regional and global stakeholders to design roadmaps, manage budgets, and ensure regulatory and security compliance.
- Establish strong governance, risk management, and vendor management practices; manage third-party partnerships and outsourcing.
- Define KPI framework, monitor performance, and continuously optimize processes and controls to support shared services outcomes.
Qualification
- Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related field.
- 10+ years of leadership experience in technology within Shared Services or SSC environments.
- Strong track record with ERP systems (SAP, Oracle) and data analytics platforms; experience with RPA and cloud technologies.
- Proven ability to lead, develop, and retain diverse teams; excellent people management skills.
- Deep understanding of IT governance, cybersecurity, compliance, and risk management.
- Project and program management experience; PMP, PRINCE2, or equivalent certification preferred.
- Exceptional communication and stakeholder management, with the ability to influence senior leaders and business partners.