Job description
Join ZHENGXI TECHNOLOGY SDN BHD as a Telemarketing Customer Service Executive and become an integral part of our dynamic team in Sepang, Selangor! If you are passionate about customer engagement and fluent in Mandarin, we invite you to drive business growth and deliver exceptional service in a fast-growing technology environment.
In this high-impact role, you will connect with prospective and existing clients, understand their needs, and provide outstanding solutions – all while supporting our company's mission to deliver leading-edge services. You will have the chance to nurture customer relationships, build your communication skills, and contribute directly to the success of our innovative team. This is an excellent opportunity for career-focused individuals eager to make their mark in customer service and telemarketing.
We offer a competitive salary, comprehensive training, and a vibrant workplace culture committed to your professional development. Step into an exciting, rewarding career with ZHENGXI TECHNOLOGY SDN BHD today!
Responsibility
- Conduct outbound and inbound calls to engage with potential and existing customers in Mandarin and other supported languages.
- Promote company products and services, explaining features and benefits to drive sales and customer interest.
- Respond promptly to customer inquiries and provide accurate, relevant information.
- Build strong customer relationships through excellent service and personalized follow-ups.
- Identify customer needs, address concerns, and resolve issues with professionalism.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Achieve individual and team sales targets and KPIs.
- Collaborate with other departments to ensure smooth customer experience and continuous process improvement.
Qualification
- Fluent in Mandarin and English is required; additional language proficiency is an advantage.
- Proven experience in telemarketing, sales, or customer service preferred.
- Excellent communication and interpersonal abilities.
- Strong problem-solving skills and a positive, goal-oriented attitude.
- Ability to work effectively in a fast-paced, target-driven environment.
- Good organizational skills and attention to detail.
- Proficient in Microsoft Office and customer management systems.
- Minimum SPM / Diploma or equivalent in any field; higher education is an advantage.