Job description
Join our team at KPJ Healthcare as a Telephone Operator, where you will play a crucial role in providing exceptional customer care and experience to our clients. As a key point of contact, you will be responsible for handling incoming calls, resolving queries, and ensuring a seamless communication experience.
Responsibility
- Answering incoming calls promptly and professionally
- Providing accurate information to customers
- Resolving customer queries efficiently
- Maintaining a high level of customer service standards
- Ensuring smooth communication flow
Qualification
- Excellent communication skills
- Customer-oriented approach
- Ability to multitask and prioritize effectively
- Problem-solving skills
- Previous experience in a customer service role is a plus