Job description
Foundever is a global leader in the customer experience industry, and weâre looking for a Thai speaking Customer Service Representative to join our team in Pasig City, Metro Manila. This full-time role is ideal for bilingual professionals who enjoy helping people and solving problems in a fast-paced BPO environment. Youâll be part of a dynamic, customer-first culture that values clear communication, reliability, and continuous growth.
As a Thai-speaking agent, you will be the voice of Foundever for Thai customers, delivering professional and empathetic support across phone, chat, and email channels. You will troubleshoot issues, provide accurate information, and guide customers through solutions to ensure a positive experience with every interaction. Youâll collaborate with internal teams to resolve complex inquiries, escalate when necessary, and follow up to confirm complete resolution. This role emphasizes accuracy in documentation, compliance with policies, and a commitment to service excellence.
Foundever is committed to your success. We offer comprehensive onboarding, ongoing training, and clear opportunities for career growth within our global CX network. You will develop valuable bilingual communication skills, gain exposure to diverse product areas, and work with a supportive, diverse team that values initiative and excellence. This is your chance to build a rewarding career in a multinational customer service organization while making a real difference for customers in the Philippines and beyond.
We provide a competitive compensation package and a benefits program designed to support your well-being, including health coverage, paid time off, and performance-based incentives. Youâll receive ongoing coaching from experienced leaders and access to development opportunities that help you advance within Foundeverâs global ecosystem.
Responsibility
- Respond to Thai-speaking customers via phone, chat, and email with professionalism and empathy
- Resolve product and service inquiries by clarifying details, researching information, and guiding customers through solutions
- Document all interactions in the CRM with clear, accurate, and timely notes
- Escalate complex or unresolved issues to the appropriate teams and follow up to ensure resolution
- Maintain up-to-date knowledge of products, policies, and promotions to provide accurate information
- Meet or exceed quality, productivity, and customer satisfaction metrics
- Collaborate with colleagues and participate in ongoing training to continuously improve service delivery
- Support process improvement initiatives by sharing customer insights and feedback
Qualification
- Fluent in Thai with strong English communication skills, both written and spoken
- High school diploma or equivalent; bachelorâs degree preferred
- Minimum 1 year of experience in customer service or a call center environment (entry- to mid-level candidates considered)
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a fast-paced environment with a positive, customer-first attitude
- Proficiency in CRM software and basic computer skills; comfortable with multitasking
- Willingness to work rotating shifts, including evenings or weekends as needed