Job description
Join Concentrix as a Ticketing Customer Service Representative in our One Makati location. This full-time role offers a stable salary of ₱20,000–₱23,000 per month and a clear path for growth. You will empower fans to get to their events by providing accurate information, guiding ticket purchases, and resolving issues with empathy and professionalism. We will equip you with cutting-edge tools and top-tier training to help you shine from day one.
As part of the team, you’ll enjoy a collaborative, customer-focused environment and opportunities to advance within a global leader in customer experience. The position is based in Makati City, Metro Manila, Philippines, with a schedule designed to meet event demand.
Responsibility
- Provide accurate information about events, ticketing options, venue policies, and promotions to customers via phone, chat, or email.
- Handle high-volume inquiries with professionalism and efficiency while maintaining a positive customer experience.
- Resolve issues related to ticket purchases, payments, refunds, or transfers with clear documentation.
- Update and maintain customer records in the CRM with complete, organized notes.
- Escalate complex cases to the appropriate teams and ensure timely follow-up and resolution.
- Stay informed about current events, venues, schedules, and promotions to offer timely guidance.
- Meet or exceed performance metrics such as quality, response time, and customer satisfaction (CSAT).
Qualification
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or call center environments; experience with ticketing is a plus.
- Excellent verbal and written communication skills in English; additional language proficiency (e.g., Filipino) is a bonus.
- Ability to remain calm and professional when handling challenging customers and high-pressure situations.
- Strong problem-solving, multitasking, and time-management abilities.
- Proficiency with CRM software and ticketing platforms; familiarity with live events industry is advantageous.
- Detail-oriented with accurate data entry and record-keeping.