Job description
Travel Account CSR – Onsite in Cebu City
Join Work Avenue And Business Solutions Incorporated as a Travel Account Customer Service Representative. This onsite role is ideal for energized professionals who thrive in a fast-paced travel support environment. You will be the primary point of contact for travelers and travel accounts, delivering exceptional service across bookings, inquiries, and issue resolution.
In this role, you will manage inbound bookings, modify itineraries, provide fare and policy details, and collaborate with suppliers to ensure seamless travel experiences. You will resolve issues quickly, communicate clearly, and maintain meticulous records in our CRM. The position is based in Cebu City, Cebu, offering a stable full-time schedule and opportunities for growth in the travel services sector.
Key benefits include competitive compensation (₱25,000–₱27,000 per month), onsite work environment, comprehensive training, and a supportive team. We value professionalism, empathy, and a customer-first mindset, with a focus on quality outcomes for every traveler.
Ideal candidates are customer-focused, tech-savvy, and able to handle multiple tasks with accuracy. If you are passionate about travel and ready to contribute to a high-performance call center, apply today to join our team.
We provide hands-on training, ongoing coaching, and opportunities for career growth within the travel services sector. Our team is committed to supporting your professional development and helping you deliver memorable travel experiences for customers.
Responsibility
- Handle inbound inquiries from travel customers and agents with courtesy and accuracy.
- Process and modify travel bookings, reservations, and itineraries in the booking system.
- Resolve issues related to reservations, payments, refunds, and policy clarifications.
- Provide expert information on destinations, transportation options, and travel policies.
- Collaborate with suppliers and internal teams to ensure timely and correct resolutions.
- Document interactions and maintain up-to-date CRM records for each account.
- Identify opportunities to upsell appropriate travel services and add-ons when appropriate.
- Maintain a calm and professional demeanor in a high-volume contact environment.
Qualification
- Minimum high school diploma; bachelor's degree preferred.
- 1-2 years of customer service or travel industry experience is a plus.
- Excellent verbal and written communication skills in English; strong comprehension and listening abilities.
- Proficiency with CRM systems, booking platforms, and basic data entry.
- Ability to work onsite in Cebu City; strongly reliable with good attendance.
- Resilience and problem-solving skills to resolve complex travel issues quickly.
- Positive attitude, team player, and proactive approach to customer care.