Job description
Join TTEC as a Dayshift Agent in our Telco division and be part of a team that values your passion for customer service and professional growth. We are urgently looking for highly motivated individuals to deliver outstanding customer experiences for a leading telecommunications client. Work in a supportive environment, receive competitive compensation, and enjoy daytime working hours that promote work-life balance.
As a Dayshift Call Center Agent, you will be instrumental in managing customer inquiries, resolving issues, and providing technical support. With your excellent communication skills and proactive approach, you will ensure every interaction contributes to customer satisfaction and the team's overall success. If you're driven, goal-oriented, and eager to thrive in a vibrant work culture located in Novaliches, Metro Manila, apply now and start your rewarding career at TTEC!
Responsibility
- Handle inbound customer calls and provide prompt, professional assistance for telecom-related inquiries.
- Resolve customer issues swiftly and efficiently, delivering solutions that exceed expectations.
- Document and update customer records accurately in the provided systems.
- Deliver technical support and troubleshoot telecom products or services when necessary.
- Collaborate with team leaders and colleagues to achieve daily targets and KPIs.
- Maintain a high level of product knowledge to give accurate product and service information.
- Follow established processes and guidelines while upholding TTEC's standards of excellence.
- Contribute positively to the team's dynamic, sharing insights and best practices for continuous improvement.
Qualification
- At least a high school graduate; college level or graduates are an advantage.
- Previous experience in a call center, customer service, or BPO is preferred but not required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Basic computer literacy and the ability to navigate multiple systems.
- Willingness to work on-site in Novaliches, Metro Manila on a dayshift schedule.
- Customer-oriented mindset with a positive, can-do attitude.
- Ability to work effectively in a fast-paced, team-oriented environment.