Job description
Join Concentrix at JCenter Cebu as a Video Streaming Customer Support Specialist. Earn up to ₱22,000 per month and begin a rewarding career in a fast-paced, customer-first environment. This on-site role in Cebu City offers a dynamic service-focused setting where your communication, problem-solving, and technical aptitude shine.
As part of the Video Streaming CS team, you will assist customers who rely on streaming platforms for entertainment, education, and communication. You will troubleshoot playback errors, resolve account issues, guide users through setup and payments, and provide clear, empathetic support across multiple channels. We provide comprehensive training, ongoing coaching, and clear paths for growth within a global leader in customer experience.
We cultivate a culture of collaboration, recognition, and opportunity. Expect competitive compensation, a stable schedule, and the chance to develop skills in tech-enabled customer service that can propel you toward higher-level technical support, account management, or leadership roles.
Responsibility
- Provide high-quality customer support for video streaming services via phone, chat, or email
- Troubleshoot playback issues (buffering, errors, device compatibility) and guide customers through troubleshooting steps
- Assist with account setup, authentication, subscription changes, and payment processes
- Document interactions accurately in the CRM and maintain up-to-date ticket notes
- Collaborate with technical teams to escalate and resolve complex issues
- Deliver empathetic, clear, and professional communication to diverse customers
- Meet or exceed performance metrics such as response time and first-contact resolution
- Educate customers on product features and best practices to maximize value
Qualification
- High school diploma or equivalent; college degree preferred
- 1-2 years in customer service or call center roles; fresh graduates with strong communication skills considered
- Excellent English communication skills; Cebuano/Filipino language skills are a plus
- Technical aptitude with streaming services and consumer tech; comfortable troubleshooting
- Proficient with CRM/ticketing systems and accurate data entry
- Ability to work in a fast-paced environment with flexible scheduling, including evenings and weekends
- Strong problem-solving, multitasking, and empathy-driven customer care
- Positive attitude and a customer-first mindset