Job description
As a Workforce Manager at Alorica, you will be responsible for leading the workforce management (WFM) functions including forecasting, scheduling, and real-time analysis. You will play a crucial role in developing short- and long-term staffing plans to optimize efficiency and meet business goals.
Responsibility
- Develop and implement workforce management strategies
- Oversee forecasting and scheduling processes
- Analyze real-time data to make informed decisions
- Monitor and adjust staffing levels to meet demand
- Collaborate with teams to optimize performance
Qualification
- Bachelor's degree in Business Administration or related field
- Proven experience in workforce management or related role
- Strong analytical and problem-solving skills
- Excellent communication and leadership abilities
- Proficiency in workforce management software