Job description
As a Workforce Manager at Alorica, you will be responsible for leading the workforce management (WFM) functions, which includes forecasting, scheduling, and real-time analysis. You will develop short- and long-term staffing plans to ensure optimal efficiency and productivity.
Responsibility
- Lead and manage all aspects of workforce management processes
- Develop and implement staffing plans to meet operational requirements
- Utilize data analysis and forecasting to optimize scheduling and resource allocation
- Monitor and adjust staffing levels based on call volume and productivity targets
- Provide real-time analysis and make recommendations for operational improvements
Qualification
- Bachelor's degree in Business Administration or related field
- Proven experience in workforce management or related role
- Strong analytical skills and attention to detail
- Excellent communication and leadership abilities
- Proficiency in workforce management software and tools