Job description
Join Expeditors International, a globally connected logistics leader, as an Account Manager based in Bayan Lepas, Penang. In this role, you will cultivate strong client partnerships, coordinate cross functionally within a dynamic network of operations, pricing, and sales teams, and drive sustainable revenue growth. You will be the primary point of contact for assigned accounts, delivering strategic solutioning that aligns with client goals and Expeditors capabilities. This is a fantastic opportunity to advance your career within a world-class logistics organization that values service excellence, data-driven decisions, and collaborative problem solving.
As an Account Manager, you will leverage your market knowledge and relationship skills to expand service offerings, ensure compliant and timely delivery, and contribute to the ongoing optimization of our client programs. We foster a culture of continuous improvement where your insights help shape efficient processes, competitive pricing, and best-in-class customer experiences. If you thrive in a fast-paced, global environment and are motivated by building long-term value for clients, this role is for you.
Responsibility
- Own and grow relationships with assigned accounts, ensuring high levels of client satisfaction and retention.
- Identify opportunities to expand services and cross-sell freight, customs, and value-added solutions.
- Coordinate with Operations, Pricing, and Network teams to ensure on-time, accurate service delivery.
- Prepare and present quarterly business reviews and account plans.
- Negotiate terms and pricing within approved guidelines to achieve revenue targets.
- Monitor performance metrics and implement process improvements to drive efficiency.
- Serve as primary point of contact for clients, resolving issues and communicating updates proactively.
- Develop and maintain strong industry knowledge to provide strategic recommendations to clients.
Qualification
- Bachelor’s degree in business, logistics, supply chain, or a related field.
- Proven experience in account management, sales, or logistics, preferably in freight forwarding or international shipping.
- Excellent communication and negotiation skills with proficiency in English; local language a plus.
- Strong analytical and problem-solving abilities; ability to interpret data and build action plans.
- Customer-focused mindset with a track record of achieving revenue targets.
- Ability to build relationships with cross-functional teams in a global matrix organization.
- Willingness to travel regionally as required.
- Proficient in MS Office and CRM systems; experience with ERP or logistics software is a plus.