Job description
Join Tigaraksa Satria as an Admin Claim Specialist in Surabaya. This role focuses on end-to-end claim processing and accounts receivable activities that support our financial operations and principal relationships. You will ensure the accuracy of DN claims issued to Principals, monitor payments, and maintain clean receivable records while adhering to company policies and regulatory requirements. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced logistics environment.
As part of our Administrative & Office Support team, you will collaborate with Sales, Finance, and Logistics to verify claim details, prepare documentation, and process DN claims addressed to Principals. You will handle data entry, filing, and archiving with a strong emphasis on accuracy. The position requires proactive problem solving, clear communication with internal stakeholders, and timely escalation to ensure payments are processed efficiently. We offer a competitive salary, opportunities for growth, and exposure to cross-functional processes across procurement, accounting, and customer service.
If you thrive on delivering reliable financial support and maintaining high standards of integrity, this is a great place to advance your career. The role emphasizes accuracy in DN claim generation, timely delivery to Principals, and meticulous payment tracking. You will maintain comprehensive documentation, generate routine performance reports for management, and support audits and process improvements. Experience with ERP systems, strong MS Excel skills, and the ability to communicate in Indonesian and English are highly valued. We welcome applicants who are detail-oriented, collaborative, and proactive in resolving issues to keep cash flow healthy.
Responsibility
- Process end-to-end claim documentation from customer accounts to principal, ensuring accuracy and timeliness.
- Prepare and submit DN claims addressed to Principal; monitor status and resolve discrepancies.
- Track payments, outstanding receivables, and reconciliation of accounts receivable related to claims.
- Coordinate with Sales, Finance, and Logistics teams to verify claim details, supporting documents, and eligibility.
- Maintain organized digital and physical filing for all claims and related communications.
- Ensure compliance with internal controls, policies, and applicable regulations; assist with audits as needed.
- Respond to inquiries from Principals and internal stakeholders, providing timely updates and clear communication.
- Generate regular reports on claim status, payment performance, and AR metrics for management review.
Qualification
- Minimum a Diploma or Bachelor's in Business Administration, Finance, or related field.
- Proven experience in administrative support, claims processing, or accounts receivable (1-3 years preferred).
- Strong data entry and attention to detail; high level of accuracy in documentation.
- Proficiency with MS Office (Excel, Word, Outlook) and familiarity with ERP/CRM systems (e.g., SAP, Oracle, or similar).
- Excellent communication and coordination skills in Indonesian and English.
- Ability to manage multiple tasks, meet deadlines, and work in a fast-paced environment.
- Problem-solving attitude, with a focus on client service and internal stakeholder satisfaction.
- Ability to maintain confidentiality and handle sensitive financial information.