Job description
Join Tigaraksa Satria as an Admin Claims Administrator in Kota Jambi. In this role you will be an essential part of our finance and operations team, supporting the flow of information across accounts, customers, and principals. You will manage the lifecycle of claims from capture in the system to delivery notes, ensuring that every document is accurate, compliant, and timely. You will coordinate closely with the principal, the payments team, and field operations to track claim status, resolve discrepancies, and ensure customers receive prompt and accurate settlements. This position offers a structured career path, ongoing training, and the opportunity to contribute to a leading Indonesian distribution and logistics company.
Attention to detail and a customer oriented mindset are critical. You will handle sensitive financial data with integrity and confidentiality, and you will contribute to continuous improvement by identifying bottlenecks and proposing practical solutions. The ideal candidate is organized, communicative, and comfortable working in a fast paced environment, with a collaborative mindset and a willingness to learn new systems and processes. You will also engage with multiple internal teams to ensure seamless processing and reporting of all claims and related payments.
At Tigaraksa Satria, we are committed to a respectful, inclusive, and high performance culture. If you are ready to make a measurable contribution in a growing company, we invite you to apply and join a team that values initiative, reliability, and professional growth.
Responsibility
- Process claims from accounts to the principal, ensuring accurate data entry and timely delivery note creation
- Prepare and issue delivery notes for claims directed to the principal with complete supporting documents
- Monitor claim payment status and aging, follow up with internal teams and external partners to expedite settlements
- Reconcile accounts receivable related to claims, investigate discrepancies, and support month end closing activities
- Maintain organized electronic and physical filing of all claim documentation, ensuring compliance with policies and data privacy
- Collaborate with Finance, Sales, Logistics and Principal teams to resolve issues, streamline processes, and improve reporting accuracy
- Generate regular claims reports and analytics to inform management decisions and track KPIs
- Ensure compliance with company policies and regulatory requirements and maintain audit trails
Qualification
- Diploma or bachelor's degree in Administration, Finance, Business, or a related field
- 1-3 years of experience in administration, accounting, or claims processing, preferably in distribution or logistics
- Proficient in data entry, MS Office, and basic ERP or claim management systems
- Strong numeric literacy with high attention to detail and accuracy
- Excellent written and verbal communication in Indonesian; English is a plus
- Ability to handle confidential information with integrity and maintain strong ethics
- Organized, proactive, and able to work independently as well as part of a team
- Willingness to work in Kota Jambi and travel regionally if required