Job description
Join Dwi Cermat Indonesia as an Anti-Fraud Desk Investigator and play a pivotal role in safeguarding our banking operations. This contract position is based in Jakarta and offers an opportunity to contribute to risk management within Banking and Financial Services.
In this role, you will manage and own the end-to-end anti-fraud and investigation processes. You will monitor transactions, identify suspicious activity, collect and preserve evidence, and coordinate with the Head of Credit Ops to drive timely case resolutions. You will liaise with internal teams, support policy adherence, and help strengthen fraud controls to protect customers and the business.
You will maintain meticulous documentation, prepare investigative summaries for leadership, and participate in the ongoing enhancement of anti-fraud procedures. This role requires strong analytical thinking, excellent communication skills, and a collaborative mindset to work across departments in a fast-paced environment.
What you will do to protect the organization:
- Lead and conduct anti-fraud investigations from initiation to closure, ensuring compliant evidence handling
- Analyze high-risk accounts, patterns, and transactional data to detect anomalies
- Coordinate with Credit Ops, Compliance, and Legal to escalate cases and implement controls
- Maintain comprehensive case files, timelines, and reporting for senior management
- Assist in the design and testing of fraud prevention controls and monitoring rules
- Provide insights to improve processes and reduce fraud exposure
- Communicate findings clearly to stakeholders in both Indonesian and English
- Stay informed about regulatory changes and industry best practices in AML/CFT
Responsibility
- Lead and manage anti-fraud investigations from initiation to closure, ensuring compliant evidence handling
- Monitor and analyze suspicious transactions, patterns, and account activity
- Liaise with internal stakeholders to ensure timely case escalation and resolution
- Maintain thorough case documentation and evidence in accordance with policy
- Conduct daily reviews of high-risk accounts and alert management of potential fraud
- Collaborate with Compliance to ensure adherence to AML/CFT regulations
- Support the development of anti-fraud controls and monitoring processes
- Prepare investigative summaries and executive reports for Head of Credit Ops
Qualification
- Bachelor’s degree in Finance, Economics, Criminal Justice, or a related field
- Proven experience in fraud investigation or internal audit, preferably in banking/fintech
- Strong analytical skills with ability to detect anomalies in data and transactions
- Familiarity with AML and CFT regulations
- Proficient in case management, documentation, and evidence handling with attention to detail
- Excellent communication and stakeholder management in Indonesian and English
- Proficient in MS Office; experience with case management or fraud detection software
- Ability to work in a fast-paced, contract environment and handle sensitive information