Job description
iSupport Worldwide is seeking a detail-oriented and results-driven AR Collections Analyst to join our dynamic team in Ortigas, Metro Manila. If you have a passion for financial analysis, thrive in a fast-paced environment, and have expertise in ERP-driven collections, this is the ideal role for you. As an integral part of our finance team, you will be responsible for managing accounts receivable portfolios, optimizing collection strategies, and ensuring timely cash flow to support the ongoing growth of the company. Join us and take the next step in your career with a globally recognized organization committed to employee development and operational excellence.
Responsibility
- Manage and monitor assigned accounts receivable portfolios, ensuring timely collection of outstanding payments.
- Conduct thorough analysis of client accounts using ERP systems to identify overdue balances and prioritize collection actions.
- Communicate effectively with clients via email, phone, and other channels to negotiate payment arrangements and resolve billing discrepancies.
- Prepare and maintain accurate aging reports, collection status updates, and documentation for auditing purposes.
- Collaborate with internal teams including sales, billing, and customer service to address and resolve collection issues promptly.
- Provide regular updates and analytical insights to management on collection performance and outstanding receivables.
- Assist in implementing continuous process improvements to enhance collection efficiency and reduce DSO (Days Sales Outstanding).
- Ensure all collection activities comply with company policies and regulatory requirements.
Qualification
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- At least 2 years experience in AR collections or accounts receivable management, preferably within a BPO or shared services environment.
- Proven experience working with ERP and financial management systems (e.g., SAP, Oracle, NetSuite).
- Strong analytical, negotiation, and problem-solving skills.
- Excellent verbal and written communication skills with strong client service orientation.
- High attention to detail, organizational, and time management abilities.
- Proficiency in Microsoft Excel and other MS Office applications.
- Ability to work independently and as part of a collaborative, cross-functional team.