Job description
Join PERSOL as an Automotive Customer Support Executive and become a key member of our client-facing support team in Singapore. You will be dedicated to enhancing customer satisfaction by addressing inquiries, troubleshooting service issues, and streamlining processes in a fast-paced automotive environment.
In this role, you will be the first point of contact for vehicle owners, fleet managers, and dealership partners. Your day to day includes handling multi channel inquiries (phone, email, chat), coordinating with service technicians, and providing precise information on appointments, service options, warranties, and parts availability. You will collaborate with cross functional teams to ensure timely follow ups, accurate documentation, and a seamless customer journey.
What you will do: deliver outstanding customer service, troubleshoot issues, schedule service appointments, update customer records in CRM, maintain knowledge of vehicle models and service offerings, and meet performance metrics for response time and customer satisfaction. You will demonstrate empathy, professionalism, and a proactive mindset to resolve inquiries and improve service processes.
We offer a competitive salary, comprehensive onboarding, ongoing training, and opportunities for career growth within a global talent solutions leader. If you are passionate about cars, customer service, and solving problems, this is your ideal next step.
At PERSOL, you will receive ongoing training, mentorship, and exposure to leading automotive brands. We value teamwork, accountability, and a customer-first mindset. This role is ideal for professionals seeking stability and a path to senior client support or operations roles within the automotive sector in Singapore.
Responsibility
- Manage multi channel customer inquiries (phone, email, chat) and deliver timely resolutions.
- Update and maintain accurate customer records in CRM systems.
- Schedule service appointments, diagnostics, and parts orders with service teams.
- Coordinate with workshop technicians and service advisors to ensure proper vehicle flow.
- Provide product and service knowledge on warranties, service packages, and pricing.
- Identify opportunities to streamline processes and improve customer experience.
- Escalate complex issues to the appropriate departments and ensure follow up.
Qualification
- 2 to 4 years of experience in customer service or automotive aftersales.
- Excellent communication and active listening skills.
- Familiarity with CRM software (eg Salesforce, HubSpot) and ticketing systems.
- Ability to multi task and handle high volume inquiries.
- Strong problem solving skills and attention to detail.
- Basic knowledge of automotive services, parts, and common repair procedures.
- Proficiency in English; additional languages are a plus.