Job description
Security Bank is seeking an accomplished Branch Operations Head to lead the branch’s day-to-day operations, ensuring strict conformity to banking regulations, internal policies, and service standards. This strategic leadership role is ideal for a results-driven professional who can balance regulatory compliance with exceptional customer experience while driving operational excellence across the branch network.
In this capacity, you will partner with the branch leadership team to implement robust standard operating procedures, optimize cash handling and settlement processes, and enhance control environment. You will oversee risk management, audit readiness, AML/KYC compliance, and incident resolution to protect the bank and its customers. You will lead process improvements through data-driven decision-making, continuous improvement initiatives, and performance metrics that drive efficiency, accuracy, and service quality.
Your influence extends beyond operations: you will coach and develop a high-performing team, foster a culture of accountability, and collaborate with Sales, Credit, and Support functions to achieve sustainable deposit growth, loan origination, and cross-sell opportunities while maintaining strict policy adherence. This role demands strong communication skills, stakeholder management, and a customer-centric mindset to elevate the branch's reputation for trust and reliability.
We offer a dynamic work environment, competitive compensation, and opportunities for professional growth within a leading Philippine bank. If you are ready to lead with integrity, optimize branch operations, and deliver outstanding customer service, we want to hear from you.
Responsibility
- Lead daily branch operations to ensure regulatory compliance, accurate cash handling, and efficient service delivery.
- Oversee AML/KYC programs, risk management, internal controls, and audit readiness at the branch level.
- Develop, implement, and monitor standard operating procedures and service standards to optimize customer experience.
- Drive branch performance by aligning with deposit, loan, and card product targets while maintaining risk controls.
- Manage cash operations, vault activities, settlements, reconciliation, and cash security processes.
- Lead and develop branch staff, including coaching, performance management, and succession planning.
- Collaborate with Sales, Credit, IT, Security, and Facilities to ensure seamless operations and vendor relationships.
Qualification
- Bachelor’s degree in Banking, Finance, Business Administration, or a related field; Master’s degree preferred.
- Minimum 5-7 years of progressive experience in banking operations with at least 2-3 years in a managerial or supervisory role.
- Strong knowledge of Philippine banking regulations, AML/KYC requirements, and internal controls.
- Proven track record in process improvement, risk management, and operational efficiency.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced retail banking environment.
- Proficiency with banking software, data analytics, and reporting tools; strong customer-service orientation.