Job description
BFI Finance Indonesia is seeking a results-driven Business Relationship Executive (BRE) to join Branch Bintaro. The BRE will steward partnerships with showroom networks across the Tangerang-Banten region and ensure Dealer Relationship Management (DRM) processes are seamless, compliant, and aligned with company strategy.
In this customer- and results-focused role, you will serve as the primary point of contact for dealers, translating market needs into actionable sales and financing solutions. You will collaborate with the sales, credit, risk, and operations teams to streamline onboarding, approvals, and post sale support, while maintaining the highest standards of integrity and customer service.
Key activities include cultivating strong showroom relationships, monitoring dealer performance against targets, delivering training on product features and application procedures, and promptly resolving inquiries and issues. You will also actively contribute to channel strategies, represent the branch in dealer meetings, and report on performance to branch leadership. This position offers a clear path for growth within a respected Indonesian financial services company.
If you are a proactive communicator with experience in dealer relationship management or field sales in financial services, and you thrive in a fast paced, target-driven environment, we want to hear from you. A competitive salary, comprehensive benefits, and opportunities for professional development await at BFI Finance Indonesia.
Responsibility
- Build and maintain productive relationships with authorized showrooms within the Branch Bintaro network, ensuring open communication and mutual value.
- Serve as the primary liaison between dealers and internal teams to ensure Dealer Relationship Management (DRM) processes run smoothly and efficiently.
- Monitor dealer performance metrics, provide feedback, and implement action plans to achieve sales targets and high customer satisfaction.
- Conduct regular dealer visits, training sessions, and product knowledge briefings to keep partners well-informed.
- Collaborate with sales, credit, and operations to streamline onboarding, financing approvals, and post-sale support for financing products.
- Resolve dealer inquiries and issues promptly, maintaining compliance with company policies and regulatory requirements.
- Contribute to branch growth by supporting channel strategy development and participating in dealer meetings.
- Prepare and present performance reports to Branch Manager and regional stakeholders.
Qualification
- Bachelor's degree in business, marketing, finance, or a related field, or equivalent practical experience.
- 2+ years of related experience in dealer relationship management, field sales, or financial services.
- Strong communication, negotiation, and interpersonal skills with a customer-focused mindset.
- Proficiency with CRM tools and MS Office; ability to analyze dealer performance data and extract actionable insights.
- Ability to travel within the branch network and work effectively in a targets-driven environment.
- Knowledge of Indonesian lending regulations and compliance requirements; commitment to ethical business practices.