Job description
Join a premier private members club in New York City as Club Manager, responsible for delivering exceptional guest experiences, driving operational excellence, and leading a high-performance team. This role blends hospitality leadership with strategic operations to create a welcoming, elite environment for members and guests.
As Club Manager, you will oversee all club operations, including front-of-house, events, dining, facilities maintenance, security, and vendor relationships. You will partner with the GM and leadership team to maintain exemplary service standards, optimize budgets, and implement innovative member programming.
We offer a competitive compensation package, comprehensive benefits, and the chance to shape the member experience at a landmark venue.
Responsibility
- Lead and coach a diverse operations team across front-of-house, events, dining, and facility services to deliver first-class member experiences.
- Oversee day-to-day club operations, scheduling, inventory, and service standards to ensure consistency and efficiency.
- Plan and execute member events, programming, and private functions in collaboration with the events team and culinary leadership.
- Manage budgets, cost controls, vendor contracts, and procurement to achieve financial targets while maintaining quality.
- Maintain a safe, clean, and compliant environment by enforcing health, safety, and security protocols.
- Develop and implement guest service initiatives, membership communications, and feedback programs to raise NPS and retention.
- Recruit, train, and develop talent; establish performance metrics and recognition programs to retain top performers.
Qualification
- Bachelor's degree in hospitality, business, or equivalent experience.
- 8+ years in club/hospitality operations with at least 3 years in a leadership role.
- Proven ability to manage P&L, budgets, and vendor relationships.
- Strong guest service mindset and outstanding communication and leadership skills.
- Experience planning and executing high-profile events and private functions.
- Proficiency with hospitality software, POS systems, and CRM; data-driven decision making.
- Ability to thrive in a fast-paced, member-centric environment with discretion and professionalism.
- Flexible schedule and willingness to work evenings, weekends, and holidays as required.