Job description
Join a premier private club in the heart of New York City. Lumina Club & Wellness is seeking a strategic, guest-centric Club Manager to lead daily operations, member services, and a dynamic team.
This role combines high-level operations with intimate member engagement, ensuring exceptional experiences across dining, wellness, events, and facilities. You will own the member journey, optimize processes, manage budgets, and partner with leadership to uphold the club's standards of excellence.
If you thrive in a fast-paced hospitality environment and are passionate about cultivating an inclusive, premium club culture, we want to hear from you.
Responsibility
- Lead all club operations including front of house, events, facilities, and security to deliver flawless member experiences.
- Develop and execute annual operations plans, budget management, and adherence to financial controls.
- Build and mentor a high-performing team across membership services, food and beverage, events, and facilities.
- Drive member engagement initiatives, onboarding, communications, and service standards.
- Oversee events from small gatherings to large-scale galas, coordinating vendors, calendars, and logistics.
- Manage vendor relationships, procurement, inventory, and maintenance schedules.
- Ensure compliance with health and safety, licensing, and local regulations.
Qualification
- Bachelor's degree in hospitality management, business, or related field; or equivalent experience.
- 5+ years in club management, hospitality leadership, or luxury hotel operations.
- Proven track record of delivering exceptional guest experiences and member services.
- Strong financial acumen with budgeting, forecasting, and P&L management.
- Excellent leadership, communication, and relationship-building skills.
- Ability to thrive in a fast-paced, high-expectation environment with a guest-first mindset.
- Familiarity with CRM systems, event management software, and vendor negotiation.