Job description
Capgemini, a leading global provider of consulting, technology services and digital transformation, is seeking a motivated Collections Process Associate in Manila to join our Banking & Financial Services team. This role focuses on protecting client revenue by managing delinquent accounts, ensuring timely collections, and delivering outstanding customer service. If you thrive in a fast-paced environment and want to grow your career in a multinational technology and services company, this is the opportunity for you.
In this role you will own and optimize end-to-end collections processes for a defined portfolio, working in close collaboration with billing, sales, and customer service teams. You will communicate with customers via phone, email, and other channels to collect outstanding payments, negotiate payment arrangements, and monitor delinquencies. Your proactive approach and attention to detail will help you resolve disputes efficiently, reduce days sales outstanding (DSO), and preserve strong customer relationships. You will document all interactions in our CRM systems, reconcile payments, and provide timely status reporting to internal stakeholders.
We are looking for adaptable, results-driven professionals who are fluent in English and comfortable working with diverse customer profiles. Capgemini offers comprehensive training, competitive compensation, and a clear path for career development within a global organization known for innovation, inclusion, and employee growth. This is a full-time position based in Manila with opportunities to advance into senior collections or related finance roles.
Responsibility
- Own end-to-end collections processes for assigned accounts in the portfolio
- Contact customers to collect outstanding payments via phone, email, or other channels
- Negotiate payment arrangements and monitor delinquency levels
- Escalate disputes and nonpayment issues following policy and compliance requirements
- Maintain accurate records in the CRM, update notes, and document payment plans
- Reconcile receipts, apply payments, and resolve discrepancies
- Collaborate with internal teams (billing, sales, and customer service) to resolve escalations
- Provide regular, data-driven status updates to stakeholders and meet performance metrics
Qualification
- High school diploma required; bachelor's degree preferred
- 1+ years in collections, accounts receivable, or customer service, preferably in financial services or BPO
- Excellent verbal and written communication in English
- Strong negotiation, problem-solving, and relationship-management skills
- Detail-oriented with strong data entry and analytical abilities
- Proficiency with MS Office and CRM systems; experience with SAP/Oracle a plus
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Willingness to work on regional schedules if needed and adapt to changing processes