Job description
Join KB Finansia Multi Finance as a Customer Relationship Officer - Electronics (CRO) in Pangkalan Bun, Arut Selatan, Kalimantan Tengah!
KB Finansia Multi Finance (Kreditplus) is a leading financial institution committed to delivering customer-focused financing solutions across Indonesia. We are currently seeking an energetic, responsible, and customer-oriented individual to join our team as a Customer Relationship Officer specialized in electronics. This role is an excellent opportunity for professionals passionate about building client relationships, supporting sales growth, and advancing their careers within the fast-growing financial services sector.
As a CRO, you will play an essential role in providing financing solutions to customers purchasing electronic products, maintaining excellent service, ensuring customer satisfaction, and driving repeat business. If you are driven to help customers, have a keen interest in finance and electronics, and are ready to contribute to a supportive team in a dynamic environment, we encourage you to apply!
Responsibility
- Build and maintain strong relationships with existing and potential customers seeking electronic product financing solutions.
- Identify customer needs and provide professional advice on suitable financing products and services.
- Process loan applications, document verifications, and ensure accurate and timely submission of required paperwork.
- Support customers throughout the financing process, addressing inquiries and resolving concerns promptly.
- Actively promote and cross-sell financial products to meet and exceed sales targets.
- Collaborate with internal teams to ensure a seamless customer experience and compliance with company policies.
- Regularly update customer database and maintain accurate records of customer interactions.
- Provide after-sales support and foster long-term customer loyalty.
Qualification
- Diploma or Bachelor’s degree in Business Administration, Finance, Marketing, or related field.
- 1-2 years of experience in customer service, sales, or finance, preferably in electronics financing.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Strong negotiation and problem-solving abilities.
- Target-driven, proactive, and able to work independently and in a team environment.
- Proficient in using Microsoft Office and CRM software.
- Familiarity with electronic products and current market trends is an advantage.
- Willing to be based in Arut Selatan, Kalimantan Tengah.