Job description
Join Credit Counselling Singapore as a Debt Servicing & Support Officer (PSO)!
Are you passionate about helping people achieve financial well-being? Credit Counselling Singapore is seeking a dedicated Debt Servicing & Support Officer to guide and support clients throughout their Debt Management Programme (DMP) journey. Located in the vibrant Orchard area, you will play a crucial role in facilitating debt management solutions and delivering empathetic, high-quality customer service. This role offers excellent career development opportunities within the banking and financial services sector.
As part of our professional team, you will provide end-to-end support to clients, ensure seamless on-boarding, resolve repayment issues, and work collaboratively to empower clients towards financial recovery. If you have a keen interest in personal finance and client servicing, this is an exceptional opportunity to make a tangible difference in people's lives.
Responsibility
- Manage the full life cycle of Debt Management Programme (DMP) clients, from initial on-boarding to ongoing support.
- Provide professional guidance and advice to clients on debt repayment plans and financial commitments.
- Assist clients in understanding and complying with DMP terms and payment schedules.
- Monitor repayment progress, identify potential default risks, and implement resolution strategies.
- Respond promptly and empathetically to clients’ inquiries and concerns via multiple communication channels.
- Maintain accurate and up-to-date client records in compliance with internal processes and regulatory requirements.
- Collaborate with internal teams and external stakeholders to facilitate seamless debt servicing support.
- Prepare reports and provide recommendations for continuous process improvements.
Qualification
- Diploma or Degree in Finance, Business Administration, Banking, or a relevant field.
- Prior experience in banking, financial services, credit counselling, or customer service is preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills with a high level of empathy and client-focus.
- Ability to handle sensitive financial information with discretion and integrity.
- Meticulous attention to detail and strong organisational abilities.
- Proficiency with Microsoft Office Suite and CRM systems.
- Ability to work effectively both independently and as part of a collaborative team.