Job description
Join a fast-growing e-commerce team as a Dropshipping Operations Manager. You will own the end-to-end dropshipping lifecycle, from supplier onboarding to on-time order fulfillment, ensuring scalable processes and exceptional customer experiences.
We are seeking a data-driven leader who can architect supplier networks, implement automation, and partner with marketing to maximize profitability across channels. You will be a key driver of efficiency, profitability, and strategic growth in a dynamic, remote-friendly environment.
Responsibility
- Lead end-to-end dropshipping operations from supplier onboarding to customer delivery, ensuring accuracy and on-time fulfillment.
- Onboard, evaluate, and manage suppliers; negotiate terms, quality controls, and performance SLAs.
- Perform rigorous product research and profitability analysis to identify winning products and optimize pricing strategy.
- Design and implement automation workflows using Shopify, DSers/Oberlo, Zapier, and other tools to scale operations.
- Collaborate with Marketing and Content teams to optimize product listings, images, and descriptions for conversions.
- Oversee order processing, invoicing, refunds, and customer communication to maintain an outstanding customer experience.
- Develop and maintain SOPs, dashboards, and reports to monitor key metrics like margins, ship times, and return rates.
- Lead process improvements and cross-functional projects to support rapid growth and multi-channel expansion.
Qualification
- Typically 3+ years in e-commerce, dropshipping, or supply chain operations.
- Proven track record in supplier onboarding, negotiation, and vendor management.
- Strong analytical skills with proficiency in Excel or Google Sheets; data-driven decision maker.
- Hands-on experience with Shopify or WooCommerce and dropshipping apps such as DSers/Oberlo.
- Familiarity with multi-channel fulfillment and marketplaces (Amazon, eBay) is a plus.
- Excellent communication, project management, and organizational skills with a proactive mindset.
- Ability to thrive in a fast-paced, remote-friendly environment and manage cross-functional stakeholders.
- Knowledge of import/export compliance, shipping timelines, and returns handling.